QueueMetrics > QueueMetrics installation

Basic ACD or Skill based ACD?

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Mickeyf:
Can any one tell me is QueueMetrics a "Basic ACD" or "Skill based ACD"? As I'm looking to install a new ACD system and need to know what type of ACD this is.
Thanks
Mickey

QueueMetrics:
Hi Mickey,
How do you define an ACD being "basic" versus "skill based"?

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