QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: praudada on September 05, 2008, 10:47:14

Title: Realtime monitoring of outbound queue
Post by: praudada on September 05, 2008, 10:47:14

Hi, everyone!

I want to realtime monitor of outbound queue.
and I tried everything by manual but I can't find realtime monitor icon or button.

How can i do? Help me....

Title: Re: Realtime monitoring of outbound queue
Post by: QueueMetrics on September 05, 2008, 11:38:43

You mean "seeing the calls in the realtime page" or "listening to live calls"?

Title: Re: Realtime monitoring of outbound queue
Post by: praudada on September 05, 2008, 14:53:04

I mean listening the outbound call.

I can see the call

Title: Re: Realtime monitoring of outbound queue
Post by: QueueMetrics on September 08, 2008, 15:03:34

Two things come to my mind:
- does the user hold the required key? and
- Is the Agent defined in agents.conf?

Please post a few screenshots so this makes life easier.