QueueMetrics forum

QueueMetrics => Improving QueueMetrics => Topic started by: bhenry on March 01, 2011, 18:06:35

Title: Pause by queue
Post by: bhenry on March 01, 2011, 18:06:35

Is it possible to add a drop down on agent page to select a specific queue when they pause?

We have need for agent to be paused in one queue and unpaused in another.  I realize this might cause issues with the agent status.

Thank!
-Brendan

Title: Re: Pause by queue
Post by: QueueMetrics on March 03, 2011, 10:12:52

Yes it does - Qm at the moment only supports pauses on all queues.