QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: Onaleirene on June 24, 2012, 12:06:46

Title: Call attempts via Quemetrics
Post by: Onaleirene on June 24, 2012, 12:06:46

Hi Guys

 When an agent dials a number through queuemetrics, a timer is set off and only allows the call to ring for 30 seconds. If the time expires, the call attempt is cut.

These calls are however not registering on queuemetrics and only the calls that are either answered  by the person being called or their voicemail are registered on queumetrics.

Why is this the case?

Thank you.

Title: Re: Call attempts via Quemetrics
Post by: QueueMetrics on June 26, 2012, 12:29:19

You can edit that value in the DIAL string that QM performs.