Improving QueueMetrics

Topics

<< < (9/11) > >>

[1] Make session and pause duration available to Agents

[2] Option to "show" days with 0 calls

[3] Agent Login Data

[4] Default queue on welcome page

[5] SLA per period. Example, per day, per hour.

[6] Performance and staffing report

[7] Queue direction and session reset

[8] Password sexurity with Quemetrics 1.4.4

[9] Set Alarms on Specific Channels... ?

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