Improving QueueMetrics
Topics
[1] Make session and pause duration available to Agents
[2] Option to "show" days with 0 calls
[3] Agent Login Data
[4] Default queue on welcome page
[5] SLA per period. Example, per day, per hour.
[6] Performance and staffing report
[7] Queue direction and session reset
[8] Password sexurity with Quemetrics 1.4.4
[9] Set Alarms on Specific Channels... ?
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