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Agent Listing

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sibertron:
Is there a way I can change the way agent names are listed on the real time monitor or group them under sub groups so that it becomes easier to read through the screen ?

QueueMetrics:
Yes "Locations" are what you are looking for.
See http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s06.html#Using_Locations

sibertron:
Thanks for the input - we are already using locations and it helps to a certain extent but I am looking for a way which allows me to filter agents based on their queue status - red, orange or green OR list them on a single screen (No location selected) but in their own group (City A or City B). Either one will be help full.

QueueMetrics:
I think it might be possible to add a sortable column, so that you can see them by call status at a given point in time.

sibertron:
Can you give me steps on how this can be done ?

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