QueueMetrics > Outbound and QueueMetrics

outboun calls

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emel_punk:
all rigth i have updated  to QM 1.51 but i dont see where  the agent called :'(....


and i have another question.....
how can i do  to  search on asteriskDB and verify  which  agent its making the call .. any ideas???

 ???

QueueMetrics:
Not sure about the AsteriskDB part; you should see the called number in a lost call by running a report and looking on "lost calls".

If you don't, please post the queue_log piece for a failed outbound call.

emel_punk:
I dont see nothing on lost calls or in unaswered  ???


on  queue_log  here is what gets logged

1235763321|1235763321.889|salidacola|NONE|ENTERQUEUE|-|110
1235763321|1235763321.889|salidacola|Agent/1001|CONNECT|0|
1235763324|1235763321.889|salidacola|Agent/1001|CONNECT|3|
1235763332|1235763321.889|salidacola|Agent/1001|COMPLETEAGENT|3|8

QueueMetrics:
The call looks correct, but it's not a lost one, as it was answered. :)

emel_punk:
well actually i can see the calls details   on QM and see on real time monitor but when  i go to details it looks like this

       
Date 03/02 - 09:43:37 
Caller 111
Queue  salidacola 
Wait  0:03   
Duration 0:17   
 Pos.  0
Disconnection Agent 
Handled by emel romo 
Attempts  2   
Stints  1         
 

how can i do to see or if i can see the destination number where the agent did the call instead of see the extension from where he  did the call??  ???

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