QueueMetrics > Outbound and QueueMetrics

Realtime monitoring of outbound queue

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praudada:
Hi, everyone!

I want to realtime monitor of outbound queue.
and I tried everything by manual but I can't find realtime monitor icon or button.

How can i do? Help me....

QueueMetrics:
You mean "seeing the calls in the realtime page" or "listening to live calls"?

praudada:
I mean listening the outbound call.

I can see the call

QueueMetrics:
Two things come to my mind:
- does the user hold the required key? and
- Is the Agent defined in agents.conf?

Please post a few screenshots so this makes life easier.

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