QueueMetrics > QueueMetrics installation
problems updating from 1.6.0.1 to 1.6.3.0
Scott B:
Hi, just tried updating from 1.6.0.1 to 1.6.3.0. I followed the directions, copied the files over, replaced the web.xml and configuration.properties from my old version, copied the mysql connector and restarted tomcat (and apache for that matter.) Also I ran the dbtest updater and it all came up green lights. Some pages are working, the logo switched to "your logo here" but pages like Show License Information, or if you click to pause or unpause yourself it throws:
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
org.apache.jasper.JasperException: Unable to compile class for JSP:
An error occurred at line: 34 in the jsp file: /includes/00_page_header_context.jsp.inc
The method initOggettiContesto(HttpSession, ServletContext) in the type start is not applicable for the arguments (HttpSession, ServletContext, String)
31: // 1. Ottiene gli oggetti impliciti
32: // Se non esistono, li va a creare
33:
34: start.initOggettiContesto( session, application, request.getHeader("Accept-Language") );
35: LContext oC = (LContext) session.getAttribute( K.SESSION_CONTESTO );
36: LDecoder oDec = (LDecoder) session.getAttribute( K.SESSION_DECODER );
37: LUser oU = (LUser) session.getAttribute( K.SESSION_USER );
Stacktrace:
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:93)
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:451)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:319)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:298)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:286)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:564)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:302)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
note The full stack trace of the root cause is available in the Apache Tomcat/5.5.28 logs.
Scott B:
Interestingly enough, its still showing my version as 1.6.0.1 if I mouseover the Queuemetrics logo.
Scott B:
So THEN what I do, is I delete my entire webapp directory, drop the 1.6.3.0 back in there, copy the configuration.properties and web.xml, restart tomcat, and now it immediately recognizes that I need to update the database, but then when I click start this happens:
"[JSP] javax.servlet.ServletException - -- Inner Exception -- Exception: javax.servlet.ServletException Error: it.loway.app.queuemetrics.autenticazione.start.initOggettiContesto(Ljavax/servlet/http/HttpSession;Ljavax/servlet/ServletContext;)VStack trace: javax.servlet.ServletException: it.loway.app.queuemetrics.autenticazione.start.initOggettiContesto(Ljavax/servlet/http/HttpSession;Ljavax/servlet/ServletContext;)V at org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:841) at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:774) at org.apache.jsp.dbtest.dbtestWizard1_jsp._jspService(dbtestWizard1_jsp.java:408) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:331) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:873) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:619) -- End Inner Exception -- "
System time when the error occurred: 2011-03-18.13:42:20
Scott B:
Now, after replacing my backup, which has fixed any issues in the past I have run across when updating, I get the following error:
java.lang.NoClassDefFoundError: it/loway/app/queuemetrics/autenticazione/ExpWarning
-- Inner Exception --
Exception: java.lang.NoClassDefFoundError
Error:
it/loway/app/queuemetrics/autenticazione/ExpWarningStack trace:
java.lang.NoClassDefFoundError: it/loway/app/queuemetrics/autenticazione/ExpWarning
at org.apache.jsp.frontPage_jsp._jspService(frontPage_jsp.java:659)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:331)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:873)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:619)
Caused by: java.lang.ClassNotFoundException: it.loway.app.queuemetrics.autenticazione.ExpWarning
at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1386)
at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1232)
at org.apache.jasper.servlet.JasperLoader.loadClass(JasperLoader.java:125)
at org.apache.jasper.servlet.JasperLoader.loadClass(JasperLoader.java:63)
at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:320)
... 21 more
-- End Inner Exception --
Scott B:
Ok, I just get the above posted error on the frontPage.jsp. Once I am logged in, if I surf directly to live_agent.jsp or realtime_view.jsp they seem to work fine. Some of my agents even after logging in are unable to retain functionality on live_agent.jsp.
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