QueueMetrics > Running QueueMetrics

Phantom SIP agent appears logged in for no reason

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cuban_cigar:
This began happening after a QM upgrade.

1) queue_logs show no activity for sip extension or asterisk agent

2) "queue show" readout does not display the agent.


As far as my understanding, this should not be happening. I have invested time troubleshooting, and the site personal would like this fixed as it has persisted for a good amount of time, and interferes with their operations.

QueueMetrics:
This is weird. In general if you see something in QM this means that there is something logged.
I'd have a look at the data just before this happens.

cuban_cigar:
I'll check the log capacities.

This has gone on so long, and I have invested so much time, that it has become torture. drip drip drip drip drip drip

"another phantom agent"

QueueMetrics:
That's really weird. If you see somethig, this means it's there. It should not be too hard to match it on the queue_log data....

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