QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: gavinlew on November 04, 2009, 17:06:07

Title: Display Call lengths in seconds rather than HHMMSS
Post by: gavinlew on November 04, 2009, 17:06:07

Hi All,

Can the daily reports/weekly reports/30 day reports etc, be modified so all the call lengths are returned in seconds rather than hours/minutes/seconds?

The average call length is reported correctly in seconds, however as below - Min/Max/Total is in Minutes Seconds.

Many Thanks

gavin

Average call length:      256.7 s.
Min call length:    2:00
Max call length:    11:11
Total call length:    38:30

Title: Re: Display Call lengths in seconds rather than HHMMSS
Post by: QueueMetrics on November 05, 2009, 09:32:24

Not at  the moment - why would you want that? :)