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Quality Assessment

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QueueMetrics:
Yes you can have up to 5 sections per QA form.

fcallahan:
Let me try this again in a different way.  Under QA:Forms you have the list of forms if you click on the little people icon it brings you to QA:ITem for Form: Quality Assurance under this area you can add new items to the QA Form. Example that is in the drop down menu SCG: How positive clear and eager was the use of the Corporate Greeting?  I need to add different items beside what is listed in the drop down menu.  How do I do that?

QueueMetrics:
You should go to the "QA: Forms" page -> click on "Edit items" -> create a new entry.

Then go back to "QA: Forms" page -> select a form -> click on the "people" icon -> add the new entry.

Note that forms with data on them are not editable; try and create a new form from scratch.

fcallahan:
I have created a new form and created the sections that I need but I am not able to create new Line "item" to check off during the call audit.

QueueMetrics:
Can you post a screenshot of your items AND the drop-down menu?

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