QueueMetrics > Outbound and QueueMetrics

Too few rings for outbound

(1/1)

QueueMetrics:
A number of users complain that the dial-out macros do incorrect logging if the callee answers too late.

It would be better to make the dial time way longer in the default extensions_queuemetrics.conf file that ships with QM; so that where it currently says:
 

--- Code: ---exten => s,n,Dial(${QDIALER_CHANNEL},30,....
--- End code ---

you change that to
 

--- Code: ---exten => s,n,Dial(${QDIALER_CHANNEL},300,....
--- End code ---

This should solve the issue at hand.

Navigation

[0] Message Index