QueueMetrics > Outbound and QueueMetrics

Reporting on unanswered outbound calls

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tonils:
Hi

I have a client who mainly uses QueueMetrics for outbound calls. He would like to be able to report on unanswered outbound calls per agent. This information is not presented on the "Unans." tab - and that makes sense in the context of inbound calls, as the ENTERQUEUE entry in queue_log has NONE in the agent field. However, the ENTERQUEUE entry for an outbound call reflects the agent number correctly.

Is it possible to add this report to QueueMetrics?

Tony

QueueMetrics:
This is a known issue and we are working ion it for the next major release. Our internal tracking code is #498.

tonils:
Many thanks

Major release as in 1.6 or as in 1.5.1?

Tony

QueueMetrics:
As in next, non beta. If not 1.5.1, surely 1.5.2.

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