QueueMetrics forum

Chat => Problems => Topic started by: mr-magu on April 25, 2016, 17:38:43

Title: fallo reportes llamadas no atendidas | fail report calls "unanswered calls"
Post by: mr-magu on April 25, 2016, 17:38:43

Al generar un reporte diario y filtrar por llamadas "no atendidas" sale el siguiente error

test
test

Error accessing an external data source. Please see the server error log.

si reviso el log en /var/log/tomcat/queuemetrics-xxx veo este error
tenéis idea que puede estar pasando??

25-abr-2016 17:14:58 it.loway.app.queuemetrics.caricamento.DataObjects.ExtSourceDO dispatchXmlRpc
GRAVE: Dispatching XML-RPC
java.net.MalformedURLException: no protocol:
        at java.net.URL.<init>(URL.java:585)
        at java.net.URL.<init>(URL.java:482)
        at java.net.URL.<init>(URL.java:431)
        at redstone.xmlrpc.XmlRpcClient.<init>(Unknown Source)
        at it.loway.app.queuemetrics.caricamento.DataObjects.ExtSourceDO.dispatchXmlRpc(ExtSourceDO.java:189)
        at it.loway.app.queuemetrics.caricamento.DataObjects.ExtSourceDO.dispatch(ExtSourceDO.java:72)
        at it.loway.app.queuemetrics.caricamento.dynPage.DynamicPages.renderScreen(DynamicPages.java:414)
        at org.apache.jsp.qm.results_005fdynamic_jsp._jspService(results_005fdynamic_jsp.java:924)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
        at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1146)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
        at java.lang.Thread.run(Thread.java:701)


When generating a daily report and filter called " unanswered calls " get the following error
Error accessing an external data source. Please see the server error log.

to review the log en /var/log/tomcat/queuemetrics-xxx veo este error

25-abr-2016 17:14:58 it.loway.app.queuemetrics.caricamento.DataObjects.ExtSourceDO dispatchXmlRpc
GRAVE: Dispatching XML-RPC
java.net.MalformedURLException: no protocol:
        at java.net.URL.<init>(URL.java:585)
        at java.net.URL.<init>(URL.java:482)
        at java.net.URL.<init>(URL.java:431)
        at redstone.xmlrpc.XmlRpcClient.<init>(Unknown Source)
        at it.loway.app.queuemetrics.caricamento.DataObjects.ExtSourceDO.dispatchXmlRpc(ExtSourceDO.java:189)
        at it.loway.app.queuemetrics.caricamento.DataObjects.ExtSourceDO.dispatch(ExtSourceDO.java:72)
        at it.loway.app.queuemetrics.caricamento.dynPage.DynamicPages.renderScreen(DynamicPages.java:414)
        at org.apache.jsp.qm.results_005fdynamic_jsp._jspService(results_005fdynamic_jsp.java:924)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
        at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1146)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
        at java.lang.Thread.run(Thread.java:701)

have you the soloucion the problem??

Title: Re: fallo reportes llamadas no atendidas | fail report calls "unanswered calls"
Post by: mirkox on April 26, 2016, 16:19:38

Hi mr-magu,

is the external source url a complete url (with starting http:// or https:// string)?

Mirko

Title: Re: fallo reportes llamadas no atendidas | fail report calls "unanswered calls"
Post by: mr-magu on April 26, 2016, 16:30:53

is http !!

is this , http://ip-server:8080/queuemetrics/qm/results_dynamic.jsp

Title: Re: fallo reportes llamadas no atendidas | fail report calls "unanswered calls"
Post by: mirkox on April 26, 2016, 16:35:42

From the error, looks like that you're trying to use the API, is that so?
Otherwise you should remove the XS01, XS02, XS03 blocks from your reports (from the "Edit reports" page).

They are useful only if you have external generated data to be shown in QM: http://manuals.loway.ch/QM_UserManual-chunked/ar01s06.html   (6.14)

Mirko

Title: Re: fallo reportes llamadas no atendidas | fail report calls "unanswered calls"
Post by: mr-magu on April 26, 2016, 17:02:50

hi,

I do not use any API, not understand where I delete XS01 ....

thanks

Title: Re: fallo reportes llamadas no atendidas | fail report calls "unanswered calls"
Post by: mr-magu on April 26, 2016, 17:25:07

ok,

I've already solved, I understood what were you doing reference

thanks