QueueMetrics forum

QueueMetrics => Improving QueueMetrics => Topic started by: cwstevens on August 28, 2013, 21:23:47

Title: Reset Query Parameters does not clear all filters
Post by: cwstevens on August 28, 2013, 21:23:47

Version 13.04.2. The Reset Query Parameters only clears a few of the filters once they have been set in the Custom Report filter. Only the Agent, Location, Time Zone Offset, and Non-contiguous time clears. All reports run from the front page will continue to run filtered until the user goes back to the custom report filters and manually removes each field.

Title: Re: Reset Query Parameters does not clear all filters
Post by: QueueMetrics on August 29, 2013, 08:20:35

Which filters dont clear?

Title: Re: Reset Query Parameters does not clear all filters
Post by: cwstevens on September 28, 2013, 17:20:24

I am sorry I took so long to reply. Almost all of the filter fields do not clear. The Agent  Group, Outcome, Asterisk call-id, Caller, Wait duration, Call duration, Disconnection cause, Enter position, Number of attempts, DNIS, IVR choice, Server, and Join multi-stint calls do not clear when using the Reset Query Parameters icon. Thank you.

"Only the Agent, Location, Time Zone Offset, and Non-contiguous time clears."

Title: Re: Reset Query Parameters does not clear all filters
Post by: QueueMetrics on September 30, 2013, 13:14:40

We track this as bug #2044