QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: Stephenv on August 30, 2016, 13:57:12

Title: Transfer outbound call on real-time page
Post by: Stephenv on August 30, 2016, 13:57:12

Hi

It appears I can't initiate a transfer on an outbound call from the real-time page. The option is just not available.
The option is available on inbound calls.

See attached screenshots.
Inbound call:
(https://s12.postimg.org/jdzee74g9/inbound_xfer.png) (https://postimg.org/image/jdzee74g9/)
Outbound call:
(https://s12.postimg.org/yb7vf7hop/outboundcall_xfer.png) (https://postimg.org/image/yb7vf7hop/)

Why would the transfer option not be available on an outbound call?

Title: Re: Transfer outbound call on real-time page
Post by: mirkox on August 31, 2016, 10:55:02

Hi Stephenv,

at the moment this feature is not supported but we plan to add it in the future.

Kind Regards
Mirko