QueueMetrics > Running QueueMetrics

Ringnoanswer on real time page

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mrothrock:
Thank you,

I noticed it appears to be a random race condition, if I have two or more calls in queue waiting for an agent to become available, when the next agent becomes available they will be offered the longest waiting call, then sometimes it seems before the phone can be marked inuse the second call is also offered to the same station.  Someone else posted the same issue with a log output in another sub-forum see - http://forum.queuemetrics.com/index.php?topic=1907.0

This shows the same station being offered two calls at the same time.

gopal2k:
Yes, I see this, its DEVICE STATE issue, its not changing when the call is answered, it supposed to change as Inuse, but it still shows as Ring+Inuse, and thats the reason the second call is coming to the same endpoint.

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