QueueMetrics > Outbound and QueueMetrics
Outbound with Asterisk 1.6
viniciusfontes:
--- Quote ---Yeah that's correct, I am not using the QM agents page presently. It is something I will be adding at some stage. However, I have done my own thing to implement AgentCallBackLogin style functionality using realtime members, and only having the AGENTCODE and AGENT_EXT would suffice.
Can you post your dialplan which agents use to log in? I am sure there is a way to make it work.
--- End quote ---
Well actually this system isn't in production yet. We're installing QM and doing all the testing while the telco doesn't install the DID for the customer. I guess it will take about 15 more days -- that's why I'm considering downgrading to 1.4, as this is a clean install. However, if there's a way to implement that on 1.6 it would be much better, because I'm sure some point in time I'll need to upgrade to an Asterisk version that will no longer have the AgentCallBackLogin app anymore. So it's better to have all the headache while the system isn't in production yet.
I'm using the dialplan written by Loway, available on this topic: http://forum.queuemetrics.com/index.php?topic=728.0
QueueMetrics:
--- Quote from: viniciusfontes on March 05, 2010, 18:22:49 ---
EDIT: Forgot to add this. So, considering that Asterisk 1.6 has no longer the app AgentCallBackLogin and it appears that QM doesn't set the required variables in order to add dynamically the channel to the queue... all indicates that 1.6 isn't the best choice in this case. As this is my first QM implementation, I hope I'm dead wrong about this. :)
--- End quote ---
For 1.6, you would NOT be using AgentcallbackLogin but ADDMEMBER intead.
viniciusfontes:
--- Quote from: QueueMetrics on March 06, 2010, 08:59:51 ---
--- Quote from: viniciusfontes on March 05, 2010, 18:22:49 ---
EDIT: Forgot to add this. So, considering that Asterisk 1.6 has no longer the app AgentCallBackLogin and it appears that QM doesn't set the required variables in order to add dynamically the channel to the queue... all indicates that 1.6 isn't the best choice in this case. As this is my first QM implementation, I hope I'm dead wrong about this. :)
--- End quote ---
For 1.6, you would NOT be using AgentcallbackLogin but ADDMEMBER intead.
--- End quote ---
I know that. That's why I made this post in this same topic: http://forum.queuemetrics.com/index.php?topic=782.msg3324#msg3324. Here I explain that probably some required variables for this to work correcty aren't being set.
If I need to downgrade to 1.4 that's fine, althought I really would like to use 1.6 on my first implementation of QM. All I'm asking for is advice on the best way to accomplish this.
QueueMetrics:
No you do not need to downgrade. Just use that.
viniciusfontes:
--- Quote from: QueueMetrics on March 08, 2010, 09:48:51 ---No you do not need to downgrade. Just use that.
--- End quote ---
That what?
I have Asterisk 1.6, and it doesn't have AgentCallBackLogin. I want to log on and off the agents using their page on QM. How would I do that?
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