QueueMetrics > Running QueueMetrics

Call Monitoring - Mixed Dynamic/Static Agent environment

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QueueMetrics:
I don't think this will work nice with ChanSpy - meaning that it's hard (impossible) to find the correct channel.

bhenry:
I figured this out!  I modified the addmember removemember queuemetrics context to this:

exten => 25,3,AddQueueMember(${QUEUENAME},Local/${AGENTCODE}@default/n)

/n option specifies the local channel not to zombie and instead stick around as an additional channel (I think it stands for "no realease").  So my show channels looks like:


*CLI> show channels
Channel              Location             State   Application(Data)
SIP/callman02-0ab118 93291@default:1      Ringing AppDial((Outgoing Line))
Local/93291@default- s@macro-dialout-call Ring    Dial(SIP/93291@callman02)
Local/93291@default- 330@default:1        Down    AppQueue((Outgoing Line))
SIP/callman02-b693c7 330@CSEventBH:5      Up      Queue(670001|t|||180)
SIP/callman02-0a4882 (None)               Up      AppDial((Outgoing Line))
Local/92115@default- s@macro-dialout-call Up      Dial(SIP/92115@callman02)
Local/92115@default- 331@default:1        Up      AppQueue((Outgoing Line))
SIP/callman02-b69324 331@CSRFP:26         Up      Queue(670008|t|||180)
8 active channels
4 active calls

Now I can remote monitor on the Local channels and it is working so far!

QueueMetrics:
 ;D

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