QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: iCapof on February 17, 2014, 22:24:49

Title: Check what time an agent log on to QueueMetrics
Post by: iCapof on February 17, 2014, 22:24:49

Hi,

Is there a way in QueueMetrics to check agents Logging in and out times ? Like what time they join the Queue and what time they remove themselves?

Thanks a lot

Title: Re: Check what time an agent log on to QueueMetrics
Post by: QueueMetrics on February 25, 2014, 10:41:10

Yes - that's an Agent session in QM.