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QueueMetrics > Scripting QueueMetrics

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barryf:

--- Quote from: mirkox on September 08, 2014, 11:44:33 ---Something like the following should work (after the HOTDESK line):

1409907294|REALTIME|301.subqueuesname|SIP/7007|ADDMEMBER|

--- End quote ---

Thanks for the reply.

So now Asterisk has to be somewhat knowledgeable of QM subqueues? This doesn't seem right, given that subqueues are a totally QM invention and do not actually exist in Asterisk.

Previously it was sufficient for Asterisk to ADDMEMBER to the real queue (i.e. 301 in the above example) and QM would then, logically, add the agent to all 301.* subqueues.

Given that, if an agent is logged into 301, Asterisk will send them calls to any subqueue of 301 (seeing as Asterisk has no knowledge or subqueues), and it is not possible to be logged in to 301.subqueue without being logged in to 301, it doesn't make sense to me thart subqueues need to be explicitly logged into via the Asterisk queue_log.

Or am I missing something?

Thanks very much

-Barry

mirkox:
Hello Barry, I was wrong, forget about that, sorry! That's not anymore valid.
Now you can't log agents in subqueues; every agent will result logged in the parent queue.
Just calls will be shown under the subqueue.

Mirko

barryf:

--- Quote from: mirkox on September 09, 2014, 10:07:23 ---Hello Barry, I was wrong, forget about that, sorry! That's not anymore valid.
Now you can't log agents in subqueues; every agent will result logged in the parent queue.
Just calls will be shown under the subqueue.

Mirko

--- End quote ---

Ah, OK. So I need to just change my logic and pull the ragents and nagents from the parent queues. I can deal with that, so long as I know everything is working as it should be.

Thanks very much for your help.

-Barry

mirkox:
You're welcome!
Mirko

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