QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: cuban_cigar on November 16, 2010, 19:58:03

Title: Discrepancy between Real time and Live monitoring
Post by: cuban_cigar on November 16, 2010, 19:58:03

Hello,

Queue metrics is report different values depending on the screen, and the client is persistent with questions and a request to get it working.


In Reatime monitoring, several agents do not show as logged in.

In Live monitoring, they do show as logged in.



What could explain the difference and how to get it fixed?

Title: Re: Discrepancy between Real time and Live monitoring
Post by: QueueMetrics on November 17, 2010, 09:47:08

When did they login? consider that if thy logged oin before the midnight, they will not be seen.

Title: Re: Discrepancy between Real time and Live monitoring
Post by: cuban_cigar on November 19, 2010, 21:36:34

thank you for the reply

the client reports that agents in question were logged in and out,

Title: Re: Discrepancy between Real time and Live monitoring
Post by: QueueMetrics on November 22, 2010, 12:34:30

Is the RT page working in general? see http://queuemetrics.com/faq.jsp#faq-057-rt_not_working