QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: jboily on July 28, 2011, 18:27:46

Title: Help with agent priority new installation
Post by: jboily on July 28, 2011, 18:27:46

Hi,
Everything seems to work fine except the (Normal,Wrap and Spill)
I did set them up on the queue but when i try calling it does not seem to do anything, look like the rrmemory from the queue setup is the only thing that is working and agent on the Spill get call as if they were normal.
I am probaly missing some configuration and after googling and checking the forum i still can't find what is missing???
If someone could help i appreciate

Title: Re: Help with agent priority new installation
Post by: QueueMetrics on August 09, 2011, 10:16:30

This is not something that is inferred from the log, so you have to configure it in Asterisk and then edit the queue-agent association in Qm assigning each agent to their level.