QueueMetrics > Running QueueMetrics

Inconsistenancies with Agnt Page

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QueueMetrics:
This looks like an expired session on an agent's page....




--- Quote from: rgrignon on October 01, 2009, 22:53:01 ---Here is an error I tailed while trying to login:

2009-10-01 15:51:53 StandardContext[/queuemetrics][7D1A3A4705BD951A72E0F0D478CDC71B]  **** FILE/DB ACCESS ERROR ***
-- Inner Exception --
Exception: it.loway.tpf.common.exceptions.TechException
Stack trace:
Eccezione di I/O: java.io.FileNotFoundException:  (No such file or directory)
        at it.loway.app.queuemetrics.asterisk.logs.analyzers.AnalizzaLog.loadLogInfo_fromFile(AnalizzaLog.java:352)
        at it.loway.app.queuemetrics.asterisk.logs.analyzers.AnalizzaLog.loadAttivitaAgente(AnalizzaLog.java:559)
        at it.loway.app.queuemetrics.liveData.agentLive.doRun(agentLive.java:166)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(Unknown Source)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(Unknown Source)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.doPost(Unknown Source)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
        at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
        at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
        at java.lang.Thread.run(Thread.java:595)
-- End Inner Exception --

2009-10-01 15:51:53 StandardContext[/queuemetrics]LowayTransactionController: [7D1A3A4705BD951A72E0F0D478CDC71B] [ERR] The file   does not exist


--- End quote ---

QueueMetrics:
You are expected to see an heartbeat only after 15min that the queue_log is idle.



--- Quote from: rgrignon on October 01, 2009, 23:05:25 ---Here is something I noticed in qloaderd.log

Notice that the heartbeat stopped after 6:54:31 Then notice how the time jumped ahead of time at 16:27:39... My time is in sync and I have not had any problems with sync between queuemetrics and mysql

|Thu Oct  1 06:24:29 2009|Heart is still beating... Imported: 10805 lines.
 |Thu Oct  1 06:39:30 2009|Heart is still beating... Imported: 10805 lines.


--- End quote ---

rgrignon:
Ok Thanks, but what about this:

 |Thu Oct  1 14:51:55 2009|Loaded 14000 lines so far...
 |Thu Oct  1 15:08:47 2009|Loaded 14100 lines so far...
 |Thu Oct  1 16:27:39 2009|Heart is still beating... Imported: 14137 lines.
 |Thu Oct  1 15:40:26 2009|QueueMetrics MySQL loader - $Revision: 1.17 $

Notice how it is running fine at 15:08:47 but then jumps to 16:27:39 and then back to 15:40:26......

QueueMetrics:
It looks like the clock of that box is changing a lot. Is it - by chance - a VMWare image?

rgrignon:
You passed the test on that one :D

I have tried quite a few things to ease the ntpd on VMWare but it still seems to act up

I have a physical server on order but was curious to know if there is anything I can do for the time being if/when this occurs. It seems that when this happens the admin page becomes unresponsive until after the "flawed" date has passed and then starts working again.

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