QueueMetrics > Running QueueMetrics

Agents aren't shown any longer on Real Time Reports

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WRP:
This problem was not occurring when I first installed Queuemetrics, but is happening now and I'm not sure what changed.

If I select any one of my four queues, the agents that are assigned to the queues in queuemetrics, as well as statically members of the queues in Asterisk, are not shown.

If a call comes in, it is displayed properly.  It will even display the proper name of the agent handling the call (as entered in queuemetrics).  However, the agents that are actually sitting in the queue and ready to take calls are not displayed.

Does anyone have any idea what the problem could be?  I've tried clicking the various 'show agents' buttons at the top of the screen and have not found those to make a difference.  I am not using 'sites' so I don't believe that to be the problem either.

I am using Asterisk 1.4.26 and Queuemetrics 1.5.5.  Both are running on the same machine.

Any help is GREATLY appreciated.  Thanks!

QueueMetrics:
If all agents are static, that  is, do  not log on and off, they are not displayed as they produce no records.

WRP:
Is there any way that I can achieve this?  Basically, here is our setup:

- We are using asterisk/freepbx in device+user mode instead of extension mode.
- Specific users are statically assigned to queues.
- When users come in to work, they sign into dynamic devices via asterisk.

This is how we control tracking which users answer calls, as well as limit which phones ring when no one is there to take the call.

Our customer would like to see the listing of users in the queue just for the sake of seeing them there.  Is there any modification you can think of that we can make (either in QM or *) that will allow us to keep a similar behavior as above but also show agents?

QueueMetrics:
One sec - are your users statically assigned or do they log on and off?

WRP:
From a queue perspective, users are statically assigned.  From a 'device' perspective, users log in and out of devices (hard/soft phones).

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