QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: coolname on January 21, 2011, 03:17:20

Title: Listening to live calls: Unattended Call Moni- toring
Post by: coolname on January 21, 2011, 03:17:20

I have change the agent channel from local/***@from-internal/n to sip/***,can i use the "Listening to live calls: Unattended Call Moni-toring" feature?

Title: Re: Listening to live calls: Unattended Call Moni- toring
Post by: QueueMetrics on January 21, 2011, 09:16:35

Yes but you'll have to change the extensions_queumetrics.conf file accordingly.

Title: Re: Listening to live calls: Unattended Call Moni- toring
Post by: coolname on January 30, 2011, 06:40:50

Yes,i have done.
change exten => 11,6,ChanSpy(Local/${QM_AGENT_CODE:6}@from-internal) to exten => 11,6,ChanSpy(SIP/${QM_AGENT_CODE:4})
but how to change it for outbound calls?

Title: Re: Listening to live calls: Unattended Call Moni- toring
Post by: QueueMetrics on February 01, 2011, 16:57:40

If you use our script, the supplied entry will likely work.

Title: Re: Listening to live calls: Unattended Call Moni- toring
Post by: coolname on February 09, 2011, 09:36:46

In the outbound call,the agent's name is like agent/***，so the "monitor call" doesn't show,how to change it to sip/***

Title: Re: Listening to live calls: Unattended Call Moni- toring
Post by: QueueMetrics on February 09, 2011, 09:50:35

Just edit it in configuration_queuemetrics.conf

Title: Re: Listening to live calls: Unattended Call Moni- toring
Post by: coolname on February 10, 2011, 05:24:16

i have done,but you write the wrong file  ;),it's extensions_queuemetrics.conf

Title: Re: Listening to live calls: Unattended Call Moni- toring
Post by: QueueMetrics on February 11, 2011, 12:09:10

Sorry :)