Queuemetrics not recognising Caller (A Party) hangup on outbound call.

QueueMetrics > Outbound and QueueMetrics

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QueueMetrics:
I mean, the h extension in the dialplan.

msharpe:
Hi thanks for your help. I am really sorry as I am not a expert on this, but I must say I have no idea what you mean. Could you be kind enough to give me an example. We are a company and have paid for licences so would really like to fix this. I have tried re-install on 3 test machines and still same issue. Regards

QueueMetrics:
Try doing this:
* add the following lines to context [queuedial], after the rest

--- Code: ---exten => h,1,NoOp( "Trapped -> lowercase h" )
exten => H,1,NoOp( "Trapped -> uppercase H" )

--- End code ---

reload Asterisk and run a trace again lik ethe other one you posted. I want to see if the event of the call closure gets traced or not.

msharpe:
Hi Many thanks for code. Please find trace.
Regards
Mal

A party Hangs up first

voip1*CLI>
== Spawn extension (macro-dialout-trunk, s, 27) exited non-zero on 'SIP/6811-08da0f38' in

macro 'dialout-trunk'
== Spawn extension (macro-dialout-trunk, s, 27) exited non-zero on 'SIP/6811-08da0f38'
-- Executing Macro("SIP/6811-08da0f38", "hangupcall|") in new stack
-- Executing ResetCDR("SIP/6811-08da0f38", "w") in new stack
-- Hungup 'Zap/1-1'
-- Executing NoCDR("SIP/6811-08da0f38", "") in new stack
-- Executing GotoIf("SIP/6811-08da0f38", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,6)
-- Executing GotoIf("SIP/6811-08da0f38", "1?skipblkvm") in new stack
-- Goto (macro-hangupcall,s,9)
-- Executing GotoIf("SIP/6811-08da0f38", "1?theend") in new stack
-- Goto (macro-hangupcall,s,11)
-- Executing Hangup("SIP/6811-08da0f38", "") in new stack
== Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/6811-08da0f38' in

macro 'hangupcall'
== Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/6811-08da0f38'
== End MixMonitor Recording SIP/6811-08da0f38
-- AGI Script queueDial.agi completed, returning 0
-- Executing NoOp("Local/7770405001763@isdndial-c1c8,2", " "Trapped -> lowercase h" ")

in new stack
== End MixMonitor Recording Local/7770405001763@isdndial-c1c8,2
== Spawn extension (macro-dialout-trunk, s, 27) exited non-zero on 'SIP/6811-08da0f38' in

macro 'dialout-trunk'
== Spawn extension (macro-dialout-trunk, s, 27) exited non-zero on 'SIP/6811-08da0f38'
-- Executing Macro("SIP/6811-08da0f38", "hangupcall|") in new stack
-- Executing ResetCDR("SIP/6811-08da0f38", "w") in new stack
-- Hungup 'Zap/1-1'
-- Executing NoCDR("SIP/6811-08da0f38", "") in new stack
-- Executing GotoIf("SIP/6811-08da0f38", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,6)
-- Executing GotoIf("SIP/6811-08da0f38", "1?skipblkvm") in new stack
-- Goto (macro-hangupcall,s,9)
-- Executing GotoIf("SIP/6811-08da0f38", "1?theend") in new stack
-- Goto (macro-hangupcall,s,11)
-- Executing Hangup("SIP/6811-08da0f38", "") in new stack
== Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/6811-08da0f38' in

macro 'hangupcall'
== Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/6811-08da0f38'
== End MixMonitor Recording SIP/6811-08da0f38
-- AGI Script queueDial.agi completed, returning 0
-- Executing NoOp("Local/7770405001763@isdndial-c1c8,2", " "Trapped -> lowercase h" ")

in new stack
== End MixMonitor Recording Local/7770405001763@isdndial-c1c8,2
-- Channel 0/1, span 1 received AOC-E charging 0 units
-- Channel 0/1, span 1 received AOC-E charging 0 units
voip1*CLI>

***************************************************************************

B Party Hangs up first

voip1*CLI>
-- Saved useragent "IP SIP Phone/2.2.22" for peer 6805
-- Saved useragent "IP SIP Phone/2.2.22" for peer 6805
-- Channel 0/1, span 1 got hangup request, cause 16
-- Channel 0/1, span 1 received AOC-E charging 0 units
-- Channel 0/1, span 1 got hangup request, cause 16
-- Channel 0/1, span 1 received AOC-E charging 0 units
-- Hungup 'Zap/1-1'
-- Hungup 'Zap/1-1'
-- AGI Script queueDial.agi completed, returning 0
-- Executing Congestion("Local/7770405001763@isdndial-7dc5,2", "") in new stack
== Spawn extension (macro-dialout-trunk, s, 27) exited non-zero on 'SIP/6811-08da0f38' in

macro 'dialout-trunk'
== Spawn extension (macro-dialout-trunk, s, 27) exited non-zero on 'SIP/6811-08da0f38'
-- Executing Macro("SIP/6811-08da0f38", "hangupcall|") in new stack
-- Executing ResetCDR("SIP/6811-08da0f38", "w") in new stack
== Spawn extension (isdndial, 7770405001763, 7) exited non-zero on

'Local/7770405001763@isdndial-7dc5,2'
-- Executing NoOp("Local/7770405001763@isdndial-7dc5,2", " "Trapped -> lowercase h" ")

in new stack
== End MixMonitor Recording Local/7770405001763@isdndial-7dc5,2
-- AGI Script queueDial.agi completed, returning 0
-- Executing Congestion("Local/7770405001763@isdndial-7dc5,2", "") in new stack
== Spawn extension (macro-dialout-trunk, s, 27) exited non-zero on 'SIP/6811-08da0f38' in

macro 'dialout-trunk'
== Spawn extension (macro-dialout-trunk, s, 27) exited non-zero on 'SIP/6811-08da0f38'
-- Executing Macro("SIP/6811-08da0f38", "hangupcall|") in new stack
-- Executing ResetCDR("SIP/6811-08da0f38", "w") in new stack
== Spawn extension (isdndial, 7770405001763, 7) exited non-zero on

'Local/7770405001763@isdndial-7dc5,2'
-- Executing NoOp("Local/7770405001763@isdndial-7dc5,2", " "Trapped -> lowercase h" ")

in new stack
== End MixMonitor Recording Local/7770405001763@isdndial-7dc5,2
-- Executing NoCDR("SIP/6811-08da0f38", "") in new stack
-- Executing GotoIf("SIP/6811-08da0f38", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,6)
-- Executing GotoIf("SIP/6811-08da0f38", "1?skipblkvm") in new stack
-- Goto (macro-hangupcall,s,9)
-- Executing GotoIf("SIP/6811-08da0f38", "1?theend") in new stack
-- Goto (macro-hangupcall,s,11)
-- Executing Hangup("SIP/6811-08da0f38", "") in new stack
== Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/6811-08da0f38' in

macro 'hangupcall'
== Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/6811-08da0f38'
== End MixMonitor Recording SIP/6811-08da0f38
-- Executing NoCDR("SIP/6811-08da0f38", "") in new stack
-- Executing GotoIf("SIP/6811-08da0f38", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,6)
-- Executing GotoIf("SIP/6811-08da0f38", "1?skipblkvm") in new stack
-- Goto (macro-hangupcall,s,9)
-- Executing GotoIf("SIP/6811-08da0f38", "1?theend") in new stack
-- Goto (macro-hangupcall,s,11)
-- Executing Hangup("SIP/6811-08da0f38", "") in new stack
== Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/6811-08da0f38' in

macro 'hangupcall'
== Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/6811-08da0f38'
== End MixMonitor Recording SIP/6811-08da0f38
voip1*CLI>

*****************************************

QueueMetrics:
OK now change the lowercase h line to:

--- Code: ---exten => h,1,System( echo "${EPOCH}|${UNIQUEID}|${QUEUENAME}|${AGENT}|COMPLETECALLER|0|${ANSWEREDTIME}" >> /var/log/asterisk/queue_log )
--- End code ---

This should hang up the call :)

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