QueueMetrics > Running QueueMetrics

Keys for Reports/Screens/Items

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caper800:
Hello,

I have have created a new report in QueueMetrics and I need to limit who can view it to specific users. I've tried adding a random key called "limited" to the report, screen and item and then assigning this key to my user, but it did not work. I cannot see the report listed when i do this. If I remove the Key from the report, screen and item then the report does show up for me.

Any assistance would be greatly appreciated!
Thanks - Jason.

mirkox:
Hi Jason,

that's strange! Are you sure you added the same key to your user (not to the agent), separated from the other keys by a space?
Also, did you log off and log on again in QueueMetrics after changing the settings?

Mirko

caper800:
Logging off and then back in did the trick. Thanks Mirko!

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