QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: emel_punk on July 07, 2011, 23:24:30

Title: what does mean PU?
Post by: emel_punk on July 07, 2011, 23:24:30

HI


when i do my daily reports i see that some calls has code  with PU, but i never created that code on outomes, so what does mean?

 ???

Title: Re: what does mean PU?
Post by: marcos on July 15, 2011, 11:00:37

HI,

Could you, please, add a screenshot?

Thank you and regards,
Marco Signorini.

Title: Re: what does mean PU?
Post by: emel_punk on July 15, 2011, 16:06:26

here it is

the code parte has  PU on some records.. but nobody tipify like that.

http://i279.photobucket.com/albums/kk121/emel_punk/grafica-con-PU.png

Title: Re: what does mean PU?
Post by: emel_punk on July 28, 2011, 00:02:11

any ideas??????????
 ???

Title: Re: what does mean PU?
Post by: QueueMetrics on August 08, 2011, 11:59:09

can you check what is on the queue_log for one of those calls?

Quote from: emel_punk on July 15, 2011, 16:06:26

here it is

the code parte has  PU on some records.. but nobody tipify like that.

http://i279.photobucket.com/albums/kk121/emel_punk/grafica-con-PU.png

Title: Re: what does mean PU?
Post by: emel_punk on August 23, 2011, 16:55:38

The calls with "pu" does not have CALLSTATUS record on queue_log but the others does.


example of call with pu

1310646669|1310645459.37|800|Agent/1032370692|CONNECT|177|1310646667.122|0
1310646690|1310645459.37|800|Agent/1032370692|COMPLETEAGENT|177|21|3


calls without it

1310646660|1310645969.56|800|Agent/52555227|CONNECT|188|1310646658.121|0
1310646728|1310645969.56|800|Agent/52555227|COMPLETECALLER|188|68|2
1310646783|1310645969.56|NONE|Agent/52555227|CALLSTATUS|Otros-Otras.Consultas.Sucursal