QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: gopal2k on July 23, 2013, 21:46:55

Title: ChanSpy SIP/Exten instead of Agentcode
Post by: gopal2k on July 23, 2013, 21:46:55

To ChanSpy I have something like the below in extensions_queuemetrics.conf

exten => 11,7,ChanSpy(SIP/${QM_AGENT_CODE:6})
exten => 14,6,ChanSpy(SIP/${QM_AGENT_CODE:6})

Now this works based on Agent Code, instead of that If I want based on SIP extension wise can I change that to SIP/${EXTEN} will this work?

The reason am asking is when the agent is transferring the call or if he is taking next call, still i want to monitor him without disconnecting, like unless the agents logs off from the queue, I have to monitor him...

Regards

Title: Re: ChanSpy SIP/Exten instead of Agentcode
Post by: QueueMetrics on July 26, 2013, 09:59:04

I don't think that would work. Qm has the agent code and the uniqueid for the call - out of that, it has no way of knowing what happened to a call.

Title: Re: ChanSpy SIP/Exten instead of Agentcode
Post by: gopal2k on August 08, 2013, 13:07:34

Ok in that case can I use ExtenSpy directly in Asterisk and monitor the channels till the agents log out from the queue?

Regards
Gopal.

Title: Re: ChanSpy SIP/Exten instead of Agentcode
Post by: QueueMetrics on August 12, 2013, 15:07:38

I guess so. I dont see why it should not work as well.

Title: Re: ChanSpy SIP/Exten instead of Agentcode
Post by: gopal2k on August 17, 2013, 22:06:12

Can I use like this exten => 11,7,ChanSpy(SIP/${QM_AGENT_CODE:6},d) to use whisper mode?

Regards

Title: Re: ChanSpy SIP/Exten instead of Agentcode
Post by: QueueMetrics on August 19, 2013, 11:02:13

Yes in general you should As that is done at the Asterisk level, whatever works in Asterisk is fine for us.

Title: Re: ChanSpy SIP/Exten instead of Agentcode
Post by: gopal2k on September 10, 2013, 13:31:07

Hi,

Actually its working as expected with the existing setup itself, if i leave the barging channel as it is, its going for next call for the same agent.

Now only thing i have to check is the whispering mode while in the barging.

Regards,
Gopal.

Title: Re: ChanSpy SIP/Exten instead of Agentcode
Post by: QueueMetrics on September 11, 2013, 13:40:52

 8)