QueueMetrics > Running QueueMetrics

Agents dissapear out of the Realtime monitor

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QueueMetrics:
Did it disappear from both the wallboard and the RT page, or just the wallboard?

Richarddb:
It dissapears in both the RT page and Wallboard. Also in quick reports it's not shown as 'ongoing'.

QueueMetrics:
You sure the call was not "hungup"? if you run a report now, can you find it?

Richarddb:
He was on the phone for 21:33 minutes, but dissapeared before it ended. In the report you also see the call with a 'normal' end.

QueueMetrics:
So the parameter is the one you post..... are you sure there are no mis-spellings?

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