QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: martin_voxoni on August 19, 2009, 16:22:38

Title: Is possible to open automaticaly the URL link from Agents page?
Post by: martin_voxoni on August 19, 2009, 16:22:38

Dear Sirs,

in the agent's page, I just wondering if is there any way to open automatically a third party CRM app, instead of clicking the open link.

Thanks

Title: Re: Is possible to open automaticaly the URL link from Agents page?
Post by: QueueMetrics on August 19, 2009, 16:57:07

Yes it is possible - set:

Code: [Select]

realtime.agent_autoopenurl=true
Your agent will need to refresh the agent's page anyway when they get the call, but it's much easier than a double click!