QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: gopal2k on August 17, 2013, 22:15:22

Title: Agent Queue Login
Post by: gopal2k on August 17, 2013, 22:15:22

Hi,

I see a option like this in extensions_queuemetrics.conf, and it is commented.

; extension 20: agent callback login
;               For this to work, there must be no password on the agent.
;exten => 20,1,Answer
;exten => 20,2,NoOp( "QM: Logging on Agent/${AGENTCODE} to extension ${AGENT_EXT}@from-internal made by '${QM_LOGIN}'" )
;exten => 20,3,AgentCallBackLogin(${AGENTCODE},,${AGENT_EXT}@from-internal)
;exten => 20,4,Hangup

; extension 21: agent callback logoff
;exten => 21,1,Answer
;exten => 21,2,NoOp( "QM: Logging off Agent/${AGENTCODE} made by '${QM_LOGIN}'" )
;exten => 21,3,System(asterisk -rx "agent logoff Agent/${AGENTCODE}")
;exten => 21,4,Hangup


So can I use a code to login from any SIP extension by adding Agent/<number> in queues.conf as mentioned in this link, http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s24.html?

Please advice.

The reason am asking is, my agents will be shifting the desk very often, so the SIP extension remains fixed in the phone, and the agent login varies.

Thanks in advance.

Title: Re: Agent Queue Login
Post by: QueueMetrics on August 19, 2013, 11:05:03

That was used up to Asterisk 1.2 or 1.4 (I dont remember now) that had a mode called agentcallbacklogin that was very handy for call centers. http://www.voip-info.org/wiki/view/Asterisk+cmd+AgentCallbackLogin

It does not exist anymore though QueueMetyrics can "fake" it when using Hotdesking. ee http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s24.html#_enabling_hotdesking_in_the_agent_page