QueueMetrics > Running QueueMetrics

Automatic Call back technical support

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uniaxaj:
Hello,

We are running the following setup, Sangoma, Freepbx and Queuemetrics.

Our main issue is a lot of missed calls happening and our agents are not calling them back properly.
We were facing some trouble with freepbx auto call back modules as the calls are dialled back without checking if agent free or not , I support this information is got for Queuemetrics Agent queue

What is the right approach, what solutions can we purchase , looking for a team which can do this remotely.

mirkox:
HI uniaxaj,

we have an integration tutorial between QueueMetrics and WombatDialer that creates an automatic callback system (if the customers gets tired of waiting they can press a button to be recalled later), check it out: http://blog.wombatdialer.com/post/35777830906/elastix-callback

You can request a WombatDialer demo key on the website so that you have one month for setting up and testing without limits.

Kind Regards
Mirko

uniaxaj:
Hi,

Where can I get an Engineer trained in this based in India.
Do you have a list of support technicians.

mirkox:
Hi, unfortunately we don't have official resellers in India; we do have a reseller in the Arab Emirates that covers India, if you want we can share with you their contact, but write us o the support email directly for that please.

Kind Regards
Mirko

IMMY:
We have this set up as a test, however, the goal is to have the customer "save the place in queue" as if they did not enter that breakout queue. Right now Wombat adds the call immediately to the outbound list and dials as soon as an agent is available. That is either before other callers or after all calls in the other queues have been handled.

Any thoughts?



--- Quote from: mirkox on October 09, 2017, 08:59:08 ---HI uniaxaj,

we have an integration tutorial between QueueMetrics and WombatDialer that creates an automatic callback system (if the customers gets tired of waiting they can press a button to be recalled later), check it out: http://blog.wombatdialer.com/post/35777830906/elastix-callback

You can request a WombatDialer demo key on the website so that you have one month for setting up and testing without limits.

Kind Regards
Mirko

--- End quote ---

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