QueueMetrics > Realtime Live

Realtime Monitoring

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QueueMetrics:
Which version of QM are you running? looks like a bug.

horsarias:
Thanks,

Actually i am using
queuemetrics 1.4.3 on mysql 4.1 whith Java Runtime1.5.0_10.

I see that the option "realtime.members_only=0" works very good to hide foreign members by default; but it is allways possible to see those agents just pressing "Show any agent".

I think that one solution to this matter can be adjust  the "realtime.members_only" option  to 0 and disable the "Show any agent" button.

Can the queuemetrics jsp code be modified by Me in order to reach this solution and still stay under the queuemetrics licence terms ?

Thanks again.

Bye

QueueMetrics:
We do not suggest doing that, and if you do that you're on your own :)

horsarias:
Hi,

I guess if you have notice about problems with realtime view when the agent number and/or the extension has alphanumeric digits.

Right now the realtime view shows the pause and unpause events of the agents but not the login and logoff events.

Checking the queue_log the events are arriving good. This is a row Example:

"partition","time_id","call_id","queue","agent","verb","data1","data2","data3","data4","unique_row_count"

'', 1207855393, 'NONE', 'NONE', 'gobd840311', 'AGENTCALLBACKLOGOFF', 'gobd840311@bai.cer.vanta.com', '5140', 'CommandLogoff
', '', 18593523

It is Curious that the Agents are always as "ready" whith green light. It only change whith pauses. 

I have erased and recreated them but nothing. Members of the queue that do nat have letters in the agent number work fine.

What can it Be ?

Thanks

QueueMetrics:
I think this might be a bug - are call statistics shown okay?
One thinkg that I notoice is that agent does not follow the CHANNELTYPE/address format, how do you gcreate that?

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