QueueMetrics > Running QueueMetrics

Individual Agent Reports are not working

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trymes:
That isn't really much of a solution, unless I misunderstand you. Removing the Friendly Name from the extension is going to break intra-office CallerID, etc.

Tom

QueueMetrics:
You could do the translation at the agent level in QM.

trymes:

--- Quote from: QueueMetrics on September 19, 2011, 11:05:37 ---You could do the translation at the agent level in QM.
--- End quote ---

Can you be more specific?

We have tried adjusting the agent definition to match the name instead of the extension, but then QM does not see the logon/logoff events and incorrectly reports who is actually logged in/out.

Tom

QueueMetrics:
You should define the "agent code" as the "friendly name" so that it gets rewritten.

trymes:
Since the logon and logoff events are not written to the log using the agent's friendly name, won't that cause problems with QM?

Or is it smart enough to figure that out?

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