QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: Mlib on April 17, 2008, 17:14:51

Title: Agents don't appear
Post by: Mlib on April 17, 2008, 17:14:51

Hello, when i get in setup wizard- in the part of available agents i cannot get the table with the agents.
In file paths i have /etc/asterisk/agents.conf. Also i went to agents.conf file and i have the agent, the extension and the password.
Then i went to Cfg Agents and Cfg Users and i put the agent and the extension, then saved.
But when i get in Available Agents part, only i have a yellow box that says Agent Code, Password, Full Name, without the agents.

Thanks

Title: Re: Agents don't appear
Post by: QueueMetrics on April 18, 2008, 16:29:10

Not sure I understand - can you post a screenshot?

Title: Re: Agents don't appear
Post by: Mlib on April 26, 2008, 17:17:10

Sorry, but i don´t know how to post a screen shot here! :(
I try to paste here but i can´t.

Mlib

Title: Re: Agents don't appear
Post by: QueueMetrics on April 28, 2008, 09:26:42

You can post it on some image hostng site, like http://imageshack.us/ and link it from here (they will provide you a sample code to copy-and-paste here.

(http://img232.imageshack.us/img232/7701/hbmariannemk1.th.jpg) (http://img232.imageshack.us/my.php?image=hbmariannemk1.jpg)

Title: Re: Agents don't appear
Post by: Mlib on April 29, 2008, 15:24:58

http://img231.imageshack.us/my.php?image=problemapresentadojo6.jpg](http://img231.imageshack.us/img231/923/problemapresentadojo6.th.jpg)[/URL]

Title: Re: Agents don't appear
Post by: Mlib on April 30, 2008, 21:30:02

I went to /etc/asterisk/agents.conf
And I have this at the end of the file:

; --------------------------------------------------
;
; This section contains the agent definitions, in the form:
;
; agent => agentid,agentpassword,name
;
;agent => 1001,4321,Mark Spencer
;agent => 1002,4321,Will Meadows

I configure Mark Spencer in the Agents part of Queuemetrics, with the same extension that appear in the the agents.conf file.

I don't know why Mark Spencer doesn't appear in this window:

(http://img222.imageshack.us/img222/658/problemapresentadotx5.th.jpg)

In Summary appears this

(http://img214.imageshack.us/img214/6868/summaryka2.th.jpg)

Title: Re: Agents don't appear
Post by: msharpe on May 01, 2008, 00:11:25

you need to take out the ; in front of agent in agent.conf and should work.
regards
Mal

Title: Re: Agents don't appear
Post by: QueueMetrics on May 01, 2008, 09:41:32

Yes there are no agents defined, so you see none   ;)

Title: Re: Agents don't appear
Post by: Mlib on May 02, 2008, 18:32:23

Thanks so much, it works!!!  :P
Mlib