QueueMetrics > Running QueueMetrics

Discrepancy between Real time and Live monitoring

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cuban_cigar:
Hello,

Queue metrics is report different values depending on the screen, and the client is persistent with questions and a request to get it working.


In Reatime monitoring, several agents do not show as logged in.

In Live monitoring, they do show as logged in.



What could explain the difference and how to get it fixed?

QueueMetrics:
When did they login? consider that if thy logged oin before the midnight, they will not be seen.

cuban_cigar:
thank you for the reply

the client reports that agents in question were logged in and out,

QueueMetrics:
Is the RT page working in general? see http://queuemetrics.com/faq.jsp#faq-057-rt_not_working

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