Running QueueMetrics

Topics

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[1] Conflicting Data - Detail of Agent Pauses

[2] Searching outcomes in the same search

[3] Oreaka dataBase

[4] Using Oreka for call recordings

[5] Keys for Reports/Screens/Items

[6] Export a Report to Excel on a Daily Basis

[7] Queue Details Report - Duration

[8] Agent Page pause default with a --

[9] missed call while agent is on call

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