QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: luiz@tribecapediatrics on February 13, 2013, 14:07:13

Title: Agent Live page not showing status when logged in on remote server
Post by: luiz@tribecapediatrics on February 13, 2013, 14:07:13

I finally managed to get my queuemetrics running on a cluster environment, now my issue is when an agent logins in to a queue on the remote server, queuemetrics will not show the queues the agent is logged in.
This is the message it displays, "Agent/46100: Agent status cannot be determined"
When I run "queue show" on my asterisk cli, the agent is logged and receiving calls.

Any ideas?

Thank you

Luiz

Title: Re: Agent Live page not showing status when logged in on remote server
Post by: QueueMetrics on February 15, 2013, 10:24:45

If the agent gets a call, does it display on the agent's page after you reload?

Title: Re: Agent Live page not showing status when logged in on remote server
Post by: luiz@tribecapediatrics on February 18, 2013, 14:52:09

No information is displayed on the agent's live page after reload.

Title: Re: Agent Live page not showing status when logged in on remote server
Post by: QueueMetrics on February 22, 2013, 11:57:20

This looks like an issue of QM not findingthe agent code in the records for that server. You sure they match?

Title: Re: Agent Live page not showing status when logged in on remote server
Post by: luiz@tribecapediatrics on February 28, 2013, 17:00:19

They are using the same agent code to login in to both systems.

Title: Re: Agent Live page not showing status when logged in on remote server
Post by: QueueMetrics on March 01, 2013, 08:54:03

OK. There may be two things that go wrong:
- the agent selects the wrong server. The agent's page only runs on one single Asterisk instance, not all of the cluster
- the log in does not match the agent code in Asterisk

BTW, when running a real-time report on the cluster, do you see those calls? and what do you see when they are answered?