QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: emel_punk on September 18, 2017, 20:59:08

Title: Add, remove agents from queues as admin
Post by: emel_punk on September 18, 2017, 20:59:08

Greetings

I need to add, pause, unpause, remove members from realtime page, as admin. QM is using AMI to do this but I need to be able to perform this from a context, from the agent page it does work using dialplan from extensions_queuemetrics.conf, but from realtime page it use, 'QueueAdd' from AMI.

Title: Re: Add, remove agents from queues as admin
Post by: mirkox on September 19, 2017, 10:11:54

Hi! Are you sure?

What's the exact version and build of QM you are using?

As far as I know the agent's page and realtime page should use the same methods to trigger commands to the PBX.

How is set platform.pbx?

Title: Re: Add, remove agents from queues as admin
Post by: emel_punk on September 19, 2017, 19:05:22

platform.pbx=DIRECTAMI
platform.directami.agent=Agent/${num}
platform.directami.extension=SIP/${num}
platform.directami.transfer=${num}@from-internal
platform.directami.outbound.enabled=true
platform.directami.localext=SIP/${num}
platform.directami.verbose=false

Title: Re: Add, remove agents from queues as admin
Post by: emel_punk on September 20, 2017, 00:12:09

I have notice our server with the problem use 15.10.6-20 and does not have that platform.pbx parameter.  I could resolve the problem with the newest version (VM) just by leaving in blank platform.pbx but no luck on the version 15.10.6-20

Title: Re: Add, remove agents from queues as admin
Post by: mirkox on September 20, 2017, 09:03:50

Yes, those property have no effect on version 15.10; my suggestion is to update QM and see how it goes with both platform DirectAMI and Classic

Title: Re: Add, remove agents from queues as admin
Post by: emel_punk on September 21, 2017, 16:30:18

Many thanks for your support :)