QueueMetrics forum

QueueMetrics => QueueMetrics news => Topic started by: Mausabot on May 28, 2019, 16:06:27

Title: Music on Hold Tracking tutorial for QueueMetrics call center suite
Post by: Mausabot on May 28, 2019, 16:06:27

One of the questions you may have when analyzing your call-center performance is: how much time did our agents put the caller on-hold?   
 
QueueMetrics provides metrics about time on hold that the PBX do not provide, learn how to get it with this new tutorial:

https://www.queuemetrics.com/blog/2019/05/27/Music-on-hold-update/?lid=U129