QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: stilobix on May 05, 2011, 01:03:30

Title: How to graph call length
Post by: stilobix on May 05, 2011, 01:03:30

Hi everyone,

Does anyone knows how can I do to get a graph showing me the calls length? Exactly like the Service level agreement graph but showing how many calls were 0-5 sec length, 5 - 10 sec and so on.

Thank you for your help

Title: Re: How to graph call length
Post by: QueueMetrics on May 09, 2011, 09:27:10

You mean a graph of the talk time? I don't think that is available by now (but it's a good idea!).

Title: Re: How to graph call length
Post by: stilobix on May 09, 2011, 10:52:20

I mean a graph sowing how many calls are in between 0 to 5 sec, how many calls are in between 5 to 10 sec length and so on.

This could allow me to find out more info on my agents call length than the shortest, longest or average time.

I think it could be useful to get this kind of graph

Title: Re: How to graph call length
Post by: QueueMetrics on May 11, 2011, 10:52:52

Yes I agree. We are tracking this suggestion as #1315.

If you need this custom-implemented quick, please contact Loway by e-mail so we can quote it to you.