QueueMetrics > Running QueueMetrics

Agent List mapped to Queue

(1/3) > >>

gopal2k:
Hi,

Can I export the data of agents mapped to certain queues directly from Queuemetrics database?

If not where I can find those data?

Regards,
Gopal

QueueMetrics:
Do you want to get a list of queue mappings for some agent as they are now, or the set of queues an agent was working on at a specific point in time?
Both things can be done though the XML-RPC API.

gopal2k:
I would like to get a list of queue mappings for some agent as they are now created in the QM.

Regards,
Gopal

QueueMetrics:
There is a method that does just that: http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked/ar01s03.html#_the_method_qm_getqueuesforagent

gopal2k:
So I have write some XML script?

Regards,
Gopal

Navigation

[0] Message Index

[#] Next page