QueueMetrics > Running QueueMetrics

report unanswered call´s & waiting time

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yojarmye:
Hello,

I would like to create a new report to show me only the sum of all missed calls (n queues) that have a waiting period of more than 10 seconds. This is possible?
I've been looking at the configuration of the reports, but I have not seen anything that can help me ...

If someone has something like echo or can guide me how to do it, I would appreciate.

Thanks

QueueMetrics:
You can run a filter on through the Custom Report so that you pick only calls that are longer than 10 seconds.

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