QueueMetrics > QueueMetrics installation

QM with astmanproxy

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AB_FCR:
I just sent a similar question to support, but was hoping to get a wider audience.  I use queuemetrics in a fairly busy call center, that is about to get busier during the holidays.  Support previously suggested that I could try out astmanproxy to help lessen the load on the AMI, that other users have had good success with it.

I was wondering if anyone had any guidance to get astmanproxy working with queuemetrics.  When I try to pass commands now I receive a "QueueMetrics cannot send the command to the PBX" error. 

QueueMetrics:
I am aware that we have a few clients using proxies, though I'm not sure this is exactly AstManProxy.

AB_FCR:
Well if anyone has any suggestions, including other proxies to use Id be grateful.  I do not understand the AMI well enough to really move forward.

AB_FCR:
The error received in the AMI tester is, edited slightly.

AMI URL: tcp:login:password@192.168.1.1:5038

    Problem: AMI query failed

Exception: it.loway.tpf.common.exceptions.TechException Stack trace: Error TCP connecting to: 192.168.1.1:5038 timeout: 2000ms

Exception: it.loway.tpf.common.exceptions.TechException Stack trace: Unknown ACM version: 'Asterisk Call Manager/1.27 ' at it.loway.app.queuemetrics.asterisk.manager.DataSources.AstManagerThroughSocket.openSocket(AstManagerThroughSocket.java:131) at it.loway.app.queuemetrics.asterisk.manager.DataSources.AstManagerThroughSocket.openDataSource(AstManagerThroughSocket.java:53) at it.loway.app.queuemetrics.asterisk.manager.AstManager.connectFromUri(AstManager.java:73)
     AMI Dialog took 220 ms

QueueMetrics:
I understand you patched AstManProxy to go past this error - what did you change?

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