QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: Cleverton on October 21, 2015, 16:01:16

Title: Realtime Visitor page - enable audio monitoring
Post by: Cleverton on October 21, 2015, 16:01:16

Hi,

Does the Realtime Visitor page has the same permissions as the Realtime page, regarding the call monitor feature?

I configured the security key MON_AUDIO on the visitor user, the customer-related calls in progress appear in the realtime visitor screen as expected, but when I hover the mouse over the wizard icon, the pop-up screen doesn't appear.

Title: Re: Realtime Visitor page - enable audio monitoring
Post by: mirkox on November 04, 2015, 17:29:55

Hi Cleverton,

we recommend to do not use that page since we plan to remove it from QM, we're developing a new realtime page that shoudl be ready the next year.