QueueMetrics > Running QueueMetrics

Icon Agent Page Not Working

<< < (2/2)

gopal2k:
Hi,

am using Asterisk 11 with Queuemetrics 14.06.2, and while logging in as Agent, am not able to see the Icon page. Is there any special URL I have to use to see the Icon page. The browser I tested with both Chrome and Firefox latest version.

Thanks in advance.

Regards.

mirkox:
Hi gopal2k,

did you update from a previous version? If yes, you should add the NEWAGENTPAGE security key to your agents (or directly to the AGENTS user class).

Mirko

gopal2k:
Sorry for my delayed reply. Yes I upgraded from old version. So I have to add this KEY "NEWAGENTPAGE" ?

Regards

gopal2k:
Am able to see the Icon page. But for the Softphone menu its grayed out. Do make it work, I guess I have to enable webrtc in my Asterisk server right? Please correct me if am wrong.

Thanks.

mirkox:
Hi, the softphone is still a beta feature (not every browser supports WebRTC), you can find here setup tutorials and compatibility: https://github.com/Loway/QueueMetricsHowTos

Mirko

Navigation

[0] Message Index

[*] Previous page