Inconsistenancies with Agnt Page

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rgrignon:
We have been running queuemetrics for a few weeks now and. There seems to be times when the agent page is unusable. When this is happening, there are no commands running between queuemetrics and asterisk.

Once logged into the agent page, If I selected Log In , Pause, Unpause, etc and submit the request, nothing is executed on the asterisk side...

It seem that the only thing that fixes it, is if I restart asterisk which is difficult with a busy call center...

Any assistance with this would be greatly appreciated.

QueueMetrics:
This seems to be a problem with the AMI on the Asterisk side. If QM and Asterisk are on the same box, you could try using call-files instead. Or you could try putting an AMI proxy in between, so that Asterisk only sees one long-lived connection.

rgrignon:
How would I do that?

Also is there a way to reestablish the connection without restarting asterisk?

rgrignon:
Here is an error I tailed while trying to login:

2009-10-01 15:51:53 StandardContext[/queuemetrics][7D1A3A4705BD951A72E0F0D478CDC71B] **** FILE/DB ACCESS ERROR ***
-- Inner Exception --
Exception: it.loway.tpf.common.exceptions.TechException
Stack trace:
Eccezione di I/O: java.io.FileNotFoundException: (No such file or directory)
at it.loway.app.queuemetrics.asterisk.logs.analyzers.AnalizzaLog.loadLogInfo_fromFile(AnalizzaLog.java:352)
at it.loway.app.queuemetrics.asterisk.logs.analyzers.AnalizzaLog.loadAttivitaAgente(AnalizzaLog.java:559)
at it.loway.app.queuemetrics.liveData.agentLive.doRun(agentLive.java:166)
at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(Unknown Source)
at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(Unknown Source)
at it.loway.tpf.transaction.servlets.LowayTransactionController.doPost(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Thread.java:595)
-- End Inner Exception --

2009-10-01 15:51:53 StandardContext[/queuemetrics]LowayTransactionController: [7D1A3A4705BD951A72E0F0D478CDC71B] [ERR] The file does not exist

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